1. Scope & Acceptance
These Terms and Conditions ("Terms") govern your use of the Khoroum Valley / Zamna Festival website at khoroumvalley.com ("Website") and the purchase of tickets, VIP reservations, and related services ("Services") offered by MAXIMA FOR MANAGING TOURISTIC ENTITIES CO ("Organizer"). By accessing our Website or purchasing our Services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our Website or Services.
2. Services
MAXIMA FOR MANAGING TOURISTIC ENTITIES CO organizes Khoroum Valley, a three-night open-air music festival in Sharm El Sheikh, Egypt (Zamna Festival, November 20–22, 2026). Our Services include:
- General admission and multi-day festival ticket sales
- VIP table reservations and bottle service
- Special events and private bookings
3. Ticket Purchases
a) General Terms
All ticket purchases are processed through our authorized ticketing partner, Ticket Tailor, via our Ticket Tailor shop. By purchasing a ticket, you enter into a binding agreement for attendance at the specified event dates.
b) Pricing
Ticket prices are displayed on our Website and include all applicable taxes and fees unless stated otherwise. Prices may vary depending on ticket category and availability. We reserve the right to adjust prices at any time for future events.
c) Payment
Payments are processed securely via Stripe. We accept major credit and debit cards. Payment must be completed at the time of purchase. All transactions are in the currency displayed at checkout.
d) Refunds & Cancellations
All ticket purchases are non-refundable. The only exception is an official cancellation of the festival by the Organizer, in which case you will receive a full refund to your original payment method. If the event is rescheduled, your ticket will remain valid for the new dates; no refund will be issued for rescheduled events. For full details, see our Refund Policy.
4. VIP Reservations
VIP table reservations can be made via WhatsApp (+20 122 822 0601) or email (vip@khoroumvalley.com). VIP reservations may require a minimum spend and/or advance payment. Specific terms will be communicated at the time of booking.
Cancellations of VIP reservations must be made at least 48 hours prior to the event. Late cancellations or no-shows may result in forfeiture of any advance payment.
5. Entry & Venue Rules
- Minimum Age: You must be at least 18 years old to enter Khoroum Valley. Valid photo ID is required at entry.
- Attire: Wear an appropriate outfit you feel comfortable in. Management reserves the right to refuse entry at its discretion.
- Right of Admission: Management reserves the right to refuse entry or remove any person from the venue at their discretion, without refund, for reasons including but not limited to: intoxication, disruptive behavior, or violation of venue rules.
- Prohibited Items: Outside food and beverages, illegal substances, weapons, professional cameras and recording equipment are not permitted.
- Photography: By entering the venue, you consent to being photographed and filmed for promotional purposes. Images may be used on our website and social media channels.
6. Liability
Khoroum Valley shall not be held liable for any loss, damage, or injury sustained by guests at the venue, except where caused by our gross negligence or willful misconduct. Guests are responsible for their own personal belongings. We strongly recommend not bringing valuables to the venue.
We are not liable for any delays, cancellations, or changes to events caused by circumstances beyond our control (force majeure), including but not limited to weather conditions, government orders, health emergencies, or other unforeseeable events.
7. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, audio, video, and software, is the property of Khoroum Valley or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
8. Website Use
You agree to use this Website only for lawful purposes. You must not:
- Use the Website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems or networks
- Use automated systems (bots, scrapers) to access the Website
- Transmit any viruses, malware, or harmful code
- Resell tickets purchased through our Website without authorization
9. Third-Party Links
Our Website may contain links to third-party websites. We have no control over the content or practices of these external sites and accept no responsibility for them. Your use of third-party websites is at your own risk and subject to their respective terms and conditions.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this Website. Your continued use of the Website or Services after any changes constitutes acceptance of the updated Terms.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of the Arab Republic of Egypt. For EU consumers, mandatory consumer protection laws of your country of residence may also apply. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Egypt, unless mandatory EU consumer law provides for the courts of your country of residence.
12. Contact
For questions about these Terms, please contact us: